Since I started driving, I’ve owned well over 50 vehicles. From every-day models, to brand new luxury cars with extensive custom modifications, to classic pieces of machinery minted before I was born, to racecars that hug track curves and fly down straightaways.
The retail landscape has changed dramatically over the past few years. Today, e-commerce dominates industries from clothing to groceries to prescription medication. Experts call it the Amazon Effect, and no sector – not even automotive – is immune. Still, customer expectations and desires are changing thanks to digital innovation, and the auto industry needs to adapt. Here are six things dealers and Original Equipment Manufacturers (OEMs) should keep in mind to stay competitive in 2017 and beyond: